Returns & Cancellations
NB! Prices of our sneakers may be higher or lower than what you ordered if you want to exchange afterwards. This is due to the constant fluctuation in prices of our market.
Would you like to return or exchange at SneakerAsk?
No problem! You can exchange your sneakers within 14 days of receipt. Contact us with us via the contact form to indicate your return.
Upon receipt of your order at our branch, your return/exchange will be processed within 7 working days. SneakerAsk is not responsible for any loss during shipping, nor will we refund returns or exchanges.
Return costs
Netherlands: €7.49
Belgium: €8.95
Return rules
Please ensure that your return meets the following requirements:
- The sneakers are unworn. This means that there are no creases in the shoes, no dirt and/or wear marks.
- The box is in good condition as it arrived.
- All tags (think of factory tags, extra laces, extra cards and any other supplied items) must be attached to the product!
ALWAYS send your products in an extra outer box. Then keep your proof of shipment safe! We are not responsible for lost return orders.
Cancellation Policy
Would you like to cancel the sneakers? This is possible, see below for further information.
Within 24 hours: We will not charge any additional costs.
After 24 hours, shipping and payment costs will be charged. We work internationally and incur costs within 24 hours to get your package to you as quickly as possible. In addition, if you ordered with Klarna, this will incur costs for us that we will not get back from Klarna. We must also calculate these costs. This depends on the order amount.
Packages that are refused upon delivery will be charged a fee of €15 for shipping and payment costs.
SneakerAsk has been trading in the most exclusive sneakers since 2017. Buying sneakers and then selling them again, also known as reselling. We also participated in all the raffles and stood in front of a shop early in the morning or even the day before in the cold with a fishing chair to get that one pair.
In 2021 we finally started a real company and registered with the Chamber of Commerce. With more than 4 years of experience, we have built up a lot of knowledge and a large network within this industry all over the world!
SneakerAsk was created due to the high demand from many people for exclusive sneakers. It is now 2 to 3 years later and we have helped more than 20,000+ customers to get that one pair.
We have now grown into a team of 4 passionate sneaker enthusiasts who provide you with the best service.
When you choose SneakerAsk, you get the REAL DEAL. Every sneaker at SneakerAsk is authentic, exclusive, unworn with the best service.
SneakerAsk the REAL DEAL!
SneakerAsk has been trading in the most exclusive sneakers since 2017. Buying sneakers and then selling them again, also known as reselling. We also participated in all the raffles and stood in front of a shop early in the morning or even the day before in the cold with a fishing chair to get that one pair.
In 2021 we finally started a real company and registered with the Chamber of Commerce. With more than 4 years of experience, we have built up a lot of knowledge and a large network within this industry all over the world!
SneakerAsk was created due to the high demand from many people for exclusive sneakers. It is now 2 to 3 years later and we have helped more than 20,000+ customers to get that one pair.
We have now grown into a team of 4 passionate sneaker enthusiasts who provide you with the best service.
When you choose SneakerAsk, you get the REAL DEAL. Every sneaker at SneakerAsk is authentic, exclusive, unworn with the best service.
SneakerAsk the REAL DEAL!