Returns & Cancellations
Please note! Prices of our sneakers can be higher or lower than what you ordered for if you want to exchange afterwards. This is due to the constant fluctuation in prices of our market.
Would you like to return or exchange an item at SneakerAsk?
No problem! You can exchange your sneakers within 14 days of receipt. To register a return, use the following link:
Click here to register your return
Upon receipt of your order in our store, your return/exchange will be processed within 7 working days. SneakerAsk is not responsible for any loss during shipping, furthermore we do not reimburse the return and exchange.
Return costs
Netherlands & Belgium: €9.95
Germany & Austria: €9.95
France: €11.95
Returns Policy
Please ensure that your return meets the following requirements:
- The sneakers are unworn. This means that there are no creases in the shoes, no dirt and/or wear marks.
- The box is in good condition as it arrived.
- All tags (think factory tags, extra laces, extra cards and any other included items) must be attached to the product!
ALWAYS ship your products in an extra outer box. Then keep your proof of shipping! We are not responsible for lost return orders.
Cancellation Policy
Would you like to cancel the sneakers?
Within 4 hours: We will not charge any extra fees.
Outside 4 hours: After 4 hours, shipping and payment costs will be charged. We work internationally and incur costs within 24 hours to have your package with you as soon as possible.
PLEASE NOTE! Orders that have been ordered with KLARNA and you want to cancel this will be charged €15 because we have transaction costs that we do not get back.
Packages refused upon delivery will be charged €15 for shipping and payment costs.
SneakerAsk has been trading in the most exclusive sneakers since 2017. Buying sneakers and then selling them again, also known as reselling. We have also participated in all the raffles and stood in front of a store early in the morning or even the day before in the cold with a fishing chair to get that one pair.
In 2021 we finally started a real company and registered with the Chamber of Commerce. With more than 4 years of experience, we have built up a lot of knowledge and a large network within this industry all over the world!
Due to the great demand of many people for exclusive sneakers, SneakerAsk was created. In the meantime, we are 2 to 3 years further and have helped more than 20,000+ customers to get that one pair.
We have now grown into a team of 8 passionate sneaker enthusiasts who provide you with the best service.
When you choose SneakerAsk, you have the REAL DEAL. Every sneaker at SneakerAsk is authentic, exclusive, unworn with the best service.
SneakerAsk the REAL DEAL!
SneakerAsk has been trading in the most exclusive sneakers since 2017. Buying sneakers and then selling them again, also known as reselling. We have also participated in all the raffles and stood in front of a store early in the morning or even the day before in the cold with a fishing chair to get that one pair.
In 2021 we finally started a real company and registered with the Chamber of Commerce. With more than 4 years of experience, we have built up a lot of knowledge and a large network within this industry all over the world!
Due to the great demand of many people for exclusive sneakers, SneakerAsk was created. In the meantime, we are 2 to 3 years further and have helped more than 20,000+ customers to get that one pair.
We have now grown into a team of 8 passionate sneaker enthusiasts who provide you with the best service.
When you choose SneakerAsk, you have the REAL DEAL. Every sneaker at SneakerAsk is authentic, exclusive, unworn with the best service.
SneakerAsk the REAL DEAL!