Track your Order
More information about the status of where your order is
Order #
Order status:
Expected delivery date:
Order date:
Tracking number:
Execution: Immediately
Our team will forward your order to our purchasing team where your order will be linked to one of our suppliers throughout Europe
Execution: In 4 days
Our team will find a match with one of our many suppliers across Europe. This will probably take 4 working days.
Execution: In 6 days
We found a match and our supplier will ship the shoes asap to us. Please notice that this can take some time because we are working with supplier across whole Europe & America. This can take a week.
Execution: In 12 days
The sneaker are ALMOST at our warehouse for verification. We receive 150+ packages daily so please be patient. This can take 3/4 days.
Execution: In 15 days
It's almost time for verification! We check your sneakers if they are authentic or not. After that we will ship them as soon as possible. Notice: this step doesn't mean that they are already checked by us. This can take a few days.
Est. date:
We have shown an estimated arrival date.
track your order
Check the progress of your order, details and current location of your items.
Shipping information
Order
FAQ
FAQ
Can I return/exchange my order?
You can exchange your sneakers within 14 days of receipt. To register a return, use the following link:
Click here to register your return
Upon receipt of your order in our store, your return/exchange will be processed within 7 working days. SneakerAsk is not responsible for any loss during shipping, furthermore we do not reimburse the return and exchange.
Attention! Use the email you ordered with + the correct order number that belong to the sneakers.
Can I cancel or change my order?
You can certainly change it! If you would like to have a different size or sneaker, we can change it for you within the existing order. We do not recommend reordering because canceling the old order will incur costs.
Click here to change/cancel your order
Cancellation within 4 hours: We will not charge any extra costs.
After 4 hours, shipping and payment costs will be charged. We work internationally and already incur costs within 4 hours to have your package with you as soon as possible. In addition, if you have ordered with Klarna, this entails costs for us that we do not get back from Klarna. We also have to calculate these costs. This depends on the order amount.
Packages that are refused upon delivery will be charged a €15 shipping and payment fee.
I only received part of my order
Because we work with different suppliers and stock locations, your order may arrive in multiple packages. We do this to deliver more efficiently and quickly.
It is possible that your order has an express product and the other product has a standard delivery time of 2-10 working days. This means that the express product can be delivered within a few days and the other product will arrive later.
So don't worry!
Would you still like to contact us? Click here .
I have not received my money for my return
That's not nice to hear, we process and refund returns within 14 days of receipt. Have you been waiting longer than 14 days? Please contact us via the contact form.
What should I do if I have 2 items in an order and 1 has already been received?
If you have 2 items in 1 order, 1 item is express and the other is general delivery time, we will ship the express within 48 hours on working days, and the other will be shipped later, 2-10 working days. So you will receive 2 packages at your doorstep.
Can I change my address?
Yes you can, we recommend you contact our help center so that one of our help center employees can change this for you. Click here to contact us.
Will I receive a tracking code?
Yes, you will receive it when it is shipped. As you can see from the status, it can take up to 10 days, so please be patient.
I have another question!
No problem, you can ask us anything via our contact form!
Click here to contact us.
Please note! We are closed on weekends and respond within 24 hours during the week.
More questions?
Contact us using this form