Terms and Conditions

Definitions

1. SneakerAsk: SneakerAsk, located in Purmerend under Chamber of Commerce number 75381966.
2. Customer: the person with whom SneakerAsk has entered into an agreement.
3. Parties: SneakerAsk and customer together.
4. Consumer: a customer who is also an individual and who acts as a private person.
5. Contact: help@sneakerask.nl
6. Tel: +31630721774

Applicability of general terms and conditions

1. These conditions apply to all quotations, offers, work, orders, agreements and deliveries of services or products by or on behalf of SneakerAsk.
2. Parties may only deviate from these conditions if they have expressly agreed to this in writing.
3. The parties expressly exclude the applicability of additional and/or deviating general terms and conditions of the customer or third parties.

Prices

1. All prices charged by SneakerAsk are in euros, include VAT and exclude any other costs such as administration costs, levies and travel, shipping or transport costs, unless expressly stated otherwise or agreed otherwise.
2. SneakerAsk may change all prices that SneakerAsk uses for its products or services, on its website or otherwise announced, at any time.
3. Increases in the cost prices of products or parts thereof, which SneakerAsk could not have foreseen at the time of making the offer or concluding the agreement, may give rise to price increases.
4. The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of a legal regulation.

Samples and models

 

If the customer has received a sample or model of a product, he cannot derive any rights from it other than that it is an indication of the nature of the product, unless the parties have expressly agreed that the products to be delivered correspond to the sample or model. .

 

Consequences of not paying on time

1. If the customer does not pay within the agreed term, SneakerAsk is entitled to charge the statutory interest of 2% per month for non-commercial transactions from the day the customer is in default, whereby part of a month will be counted as a whole month. calculated.
2. If the customer is in default, he also owes SneakerAsk extrajudicial collection costs and any compensation.
3. The collection costs are calculated on the basis of the Decree on compensation for extrajudicial collection costs.
4. If the customer does not pay on time, SneakerAsk may suspend its obligations until the customer has met his payment obligation.
5. In the event of liquidation, bankruptcy, seizure or suspension of payment on the part of the customer, SneakerAsk's claims on the customer are immediately due and payable.
6. If the customer refuses to cooperate with the execution of the agreement by SneakerAsk, he is still obliged to pay the agreed price to SneakerAsk.

Right of advertising

1. As soon as the customer is in default, SneakerAsk is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.
2. SneakerAsk invokes the right of recovery by means of a written or electronic communication.
3. As soon as the customer has been informed of the invoked right of recovery, the customer must immediately return the products to which this right relates to SneakerAsk, unless the parties make other agreements about this.
4. The costs for retrieving or returning the products will be borne by the customer.

Right of withdrawal

1. A consumer can cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that:

• the product has not been used
• it is not a product that can spoil quickly, such as food or flowers
• it is not a product that has been tailor-made or adapted especially for the consumer
• it is not a product that cannot be returned for hygienic reasons (underwear, swimwear, etc.)
• the seal is still intact if it concerns data carriers with digital content (DVDs, CDs, etc.)
• the product is not a trip, ticket, catering order or form of leisure activity
• the product is not a separate magazine or newspaper
• it does not concern an (order for) emergency repair
• the consumer has not waived his right of withdrawal

2. The reflection period of 14 days as referred to in paragraph 1 starts:
   • on the day after the consumer has received the last product or part of 1 order
   • as soon as the consumer has received the first product with a subscription
   • as soon as the consumer has purchased a service for the first time
   • as soon as the consumer has confirmed that he will purchase digital content via the internet
3. The consumer can make known his right of withdrawal via sneakerask@gmail.com, if desired using the withdrawal form that can be downloaded from the SneakerAsk website, sneakerask.nl.
4. The consumer is obliged to return the product to SneakerAsk within 14 days after communicating his right of withdrawal, failing which his right of withdrawal will lapse.

Reimbursement of delivery costs and return costs

1. If the consumer has exercised his right of withdrawal in a timely manner and as a result has returned the complete order to SneakerAsk in a timely manner, SneakerAsk will refund any return costs paid by the consumer and any shipping costs paid by the consumer within 14 days of receipt of the fully returned order on time. refund to the consumer.
2. The costs for returns and delivery will only be borne by SneakerAsk if the entire order is returned.

Suspension right

 

Unless the customer is a consumer, the customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

 

Right of retention

1. SneakerAsk can invoke its right of retention and in that case retain the customer's products until the customer has paid all outstanding invoices to SneakerAsk, unless the customer has provided sufficient security for those costs.
2. The right of retention also applies on the basis of previous agreements from which the customer still owes payments to SneakerAsk.
3. SneakerAsk is never liable for any damage that the customer may suffer as a result of using his right of retention.

Settlement

 

Unless the customer is a consumer, the customer waives his right to offset a debt to SneakerAsk against a claim against SneakerAsk.

 

Retention of title

1. SneakerAsk remains the owner of all delivered products until the customer has fully fulfilled all his payment obligations to SneakerAsk under any agreement concluded with SneakerAsk, including claims regarding failure to comply.
2. Until then, SneakerAsk can invoke its retention of title and take back the goods.
3. Before ownership has been transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.
4. If SneakerAsk invokes its retention of title, the agreement will be deemed to have been dissolved and SneakerAsk has the right to claim damages, lost profits and interest.

Delivery

1. Delivery takes place while stocks last.
2. Delivery takes place at SneakerAsk, unless the parties have agreed otherwise.
3. Delivery of products ordered online takes place at the address specified by the customer.
4. If the agreed amounts are not paid or are not paid on time, SneakerAsk has the right to suspend its obligations until the agreed part has been paid.
5. Late payment constitutes a creditor's default, with the result that the customer cannot object to SneakerAsk for late delivery.

Delivery time

1. The delivery times stated by SneakerAsk are indicative and do not entitle the customer to termination or compensation if they are exceeded, unless the parties have expressly agreed otherwise in writing.
2. The delivery time starts when the customer has fully completed the (electronic) ordering process and has received an (electronic confirmation) from SneakerAsk.
3. Exceeding the specified delivery time does not entitle the customer to compensation or the right to terminate the agreement, unless SneakerAsk cannot deliver within 14 days of being notified in writing or the parties have agreed otherwise.

Actual delivery

 

The customer must ensure that the actual delivery of the products he has ordered can take place on time.

Transportation costs

 

Transport costs are borne by the customer, unless the parties have agreed otherwise.

 

Packaging and shipping

1. If the packaging of a delivered product is opened or damaged, the customer must have the forwarder or delivery person make a note of this before receiving the product, failing which SneakerAsk cannot be held liable for any damage. .
2. If the customer arranges the transport of a product himself, he must report any visible damage to products or packaging to SneakerAsk prior to transport, failing which SneakerAsk cannot be held liable for any damage.

Storage

1. If the customer only accepts ordered products later than the agreed delivery date, the risk of any loss of quality is entirely for the customer.
2. Any additional costs resulting from premature or late purchase of products will be entirely borne by the customer.

Guarantee

1. The warranty regarding products only applies to defects caused by defective manufacturing, construction or materials.
2. The warranty does not apply in the case of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, as well as when the cause of the defect cannot be clearly determined.
3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties is transferred to the customer at the time when they are legally and/or actually delivered, or at least come into the power of the customer or a third party. third party who receives the product on behalf of the customer.

Exchange

1. Exchanging purchased items is only possible if the following conditions are met:

• Exchanges take place within 14 days of purchase upon presentation of the original invoice
• the product is returned in the original packaging or with the original (price) tags still attached
• the product has not yet been used

2. Discounted items, non-perishable items such as food, custom-made items or items specially adapted for the customer cannot be exchanged.

 

Disclaimer

 

The customer indemnifies SneakerAsk against all claims from third parties related to the products and/or services supplied by SneakerAsk.

 

Complaints

1. The customer must examine a product or service provided by SneakerAsk as soon as possible for any shortcomings.
2. If a delivered product or service does not meet what the customer could reasonably expect from the agreement, the customer must inform SneakerAsk of this as soon as possible, but in any case within 1 month after discovering the shortcomings.
3. Consumers must inform SneakerAsk within 2 months of discovering the shortcomings.
4. The customer provides as detailed a description as possible of the shortcoming, so that SneakerAsk is able to respond adequately.
5. The customer must demonstrate that the complaint relates to an agreement between the parties.
6. If a complaint relates to ongoing work, this cannot in any case mean that SneakerAsk can be obliged to perform work other than that agreed.

Notice of default

1. The customer must notify SneakerAsk of any notice of default in writing.
2. It is the customer's responsibility that a notice of default actually reaches SneakerAsk (in a timely manner).

Joint and several liability of the customer

 

If SneakerAsk enters into an agreement with multiple customers, each of them is jointly and severally liable for the full amounts they owe to SneakerAsk under that agreement.

 

Liability SneakerAsk

1. SneakerAsk is only liable for any damage suffered by the customer if and insofar as that damage is caused by intent or deliberate recklessness.
2. If SneakerAsk is liable for any damage, it is only liable for direct damage arising from or related to the execution of an agreement.
3. SneakerAsk is never liable for indirect damage, such as consequential damage, lost profits, missed savings or damage to third parties.
4. If SneakerAsk is liable, this liability is limited to the amount paid out by a closed (professional) liability insurance policy and, in the absence of (full) payment by an insurance company of the damage amount, liability is limited to the (part of the) invoice amount to which the liability concerns.
5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot give rise to compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Expiration period

 

Any right of the customer to compensation from SneakerAsk expires in any case 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions of Article 6:89 of the Civil Code.
 

Right to dissolution

1. The customer has the right to terminate the agreement if SneakerAsk attributably fails to fulfill its obligations, unless this failure, given its special nature or minor significance, does not justify termination.
2. If the fulfillment of the obligations by SneakerAsk is not permanently or temporarily impossible, dissolution can only take place after SneakerAsk is in default.
3. SneakerAsk has the right to terminate the agreement with the customer if the customer does not fully or timely fulfill his obligations under the agreement, or if SneakerAsk has become aware of circumstances that give it good grounds to fear that the customer will not fulfill his obligations. will be able to fulfill properly.

Force majeur

1. In addition to the provisions of Article 6:75 of the Dutch Civil Code, a failure by SneakerAsk to fulfill any obligation towards the customer cannot be attributed to SneakerAsk in a situation independent of SneakerAsk's will, as a result of which the fulfillment of its obligations obligations towards the customer are prevented in whole or in part or as a result of which the fulfillment of his obligations cannot reasonably be expected from SneakerAsk.
2. The force majeure situation referred to in paragraph 1 also includes - but is not limited to: state of emergency (such as civil war, uprising, riots, natural disasters, etc.); non-performance and force majeure of suppliers, deliverers or other third parties; unexpected power, electricity, internet, computer and telecom disruptions; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
3. If a force majeure situation occurs as a result of which SneakerAsk cannot fulfill one or more obligations to the customer, those obligations will be suspended until SneakerAsk can meet them again.
4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may terminate the agreement in writing in whole or in part.
5. SneakerAsk is not liable for any damages or compensation in a force majeure situation, even if it enjoys any advantage as a result of the force majeure situation.

Changes to the agreement

 

If, after concluding the agreement for its implementation, it appears necessary to change or supplement its contents, the parties will adjust the agreement accordingly in a timely manner and in mutual consultation.

 

Changes to general terms and conditions

1. SneakerAsk is entitled to change or supplement these general terms and conditions.
2. Changes of minor importance can be made at any time.
3. SneakerAsk will discuss major substantive changes with the customer in advance as much as possible.
4. Consumers are entitled to cancel the agreement in the event of a material change to the general terms and conditions.

Transfer of rights

1. Customer rights from an agreement between the parties cannot be transferred to third parties without the prior written consent of SneakerAsk.
2. This provision applies as a clause with property law effect as referred to in Article 3:83, second paragraph, of the Dutch Civil Code.

Consequences of nullity or voidability

1. If one or more provisions of these general terms and conditions prove to be void or voidable, this will not affect the other provisions of these terms and conditions.
2. A provision that is void or voidable will in that case be replaced by a provision that comes closest to what SneakerAsk had in mind on that point when drawing up the conditions.

Applicable law and competent court

1. Every agreement between the parties is exclusively governed by Dutch law.
2. The Dutch court in the district where SneakerAsk is established / has its practice / office has exclusive jurisdiction to hear any disputes between parties, unless the law prescribes otherwise.

Prepared on April 18, 2021.