We have free shipping in the Netherlands.

For Belgium we charge €3.95.

Germany: €7.95

Other countries: €13.95

We send all orders insured with track & trace.

We have a 48-hour delivery on certain sneakers/sizes indicated.

The rest is 2-10 business days.

Yes! You have the choice to collect your order at a service point nearby. NB! You can select this after paying for your order.

Yes! You will receive this by email as soon as the sneakers have been sent. This can also often end up in your spam.

Yes, we check all sneakers for authenticity and send all our products with insurance & tracking.

Yes! You may exchange, return or cancel sale products.

If you are not satisfied with your order or it does not fit properly, you can return/exchange it within 14 days.

There are rules attached to this, which you can find on the following page: Returns/exchanges

We only accept returns if they have been registered via our contact form.

Please contact us via the following page: contact

We will process your return/exchange within 7 working days. However, this is often faster!

Yes! All our sneakers are checked before they go to the customer.

Yes, we only sell unworn/new/DS sneakers!

No problem, send us a message via Instagram @sneakerask or via email with which sneakers you want and in what size and we will do our best to arrange these sneakers!

sneakerask@gmail.com

We have built up a network over the years in collaboration with numerous sellers. We have combined this into this website.

Yes! You will receive your pair in the original packaging with all the original accessories that come with it. Think of the laces or the like.

We have several payment methods. We have IDeal, Bancontact, Klarna, Credit/Debit Card, Paypal & Apple Pay

Yes!

Within 24 hours: We will not charge any additional costs.

After 24 hours, shipping and payment costs will be charged. We work internationally and incur costs within 24 hours to get your package to you as quickly as possible. In addition, if you ordered with Klarna, this will incur costs for us that we will not get back from Klarna. We must also calculate these costs. This depends on the order amount.

Packages that are refused upon delivery will be charged a fee of €15 for shipping and payment costs.

Yes we have that! If you subscribe to our newsletter at the bottom of the page, you will receive a €5 standard discount. This is also valid on sale products.

We have a return period of 14 days. We will refund your money or you can exchange for another size.

Once the item arrives at our authentication center, our experts will check the sneakers to ensure they are 100% authentic, new, unworn and damage-free. This process usually takes 1 business day.

Het kan zijn dat een e-mail in je ongewenste mail of in de spambox terecht gekomen is. Wanneer ook daar geen bevestigingsmail te vinden is, neem je contact op met onze klantenservice!

Wijzigen kan zeker! Als je graag een andere maat of sneaker wilt hebben kunnen wij dit voor je wijzigen binnen de bestaande order. Het opnieuw bestellen raden wij niet aan doordat annuleren van de oude order kosten mee zal brengen.

We are SneakerAsk, a company that was started out of a passion by owner Lian Gietermans in Amsterdam. Now, 5 years later, we have already helped more than 20,000 customers with their sneakers.

Yes, SneakerAsk is an officially registered company with the Chamber of Commerce.

Chamber of Commerce number: 75381966

Unfortunately we do not have a store, we are active with our online webshop.

If your question is not in the FAQ, you can send us a message via our contact page

Yes, send us an email to: consign@sneakerask.nl